Privacy Policy
Longerpump.com (hereby referred
to as "Longerpump" or "we")
values the privacy of our customers/visitors, and takes all known precautions to
protect the information we collect from unauthorized use. The detailed
description of the Longerpump Privacy Policy is
described below.
We understand the importance of
personal information to you, and will do our best to protect the safety and
reliability of your personal information. We committed to maintain your trust
in us and abide by the following principles to protect your personal
information, including the principle of consistent authority and
responsibility, the principle of clear purpose, the principle of choice and
consent, the principle of least sufficiency, the principle of ensuring
security, the principle of subject participation, the principle of openness and
transparency, and etc. At the same time, Longerpump
promises that we will take appropriate measures to protect your personal
information in accordance with the mature security standards.
1. What information do we
collect?
Personal information refers to
various types of information relating to the identified or identifiable natural
persons recorded electronically or by other means, excluding information
anonymous processed. Sensitive personal information refers to personal
information, once leaked or illegally used, can easily cause the dignity of the
persons to be violated or the safety and property of persons to be jeopardized,
including biometric identification, financial accounts with specific
identities, and other information, as well as personal information of minors
under certain age. (We will mark the sensitive personal information in this
policy in bold). Longerpump will only collect and use
your personal information for the purposes described in this policy.
2. Situations where you need to
authorize us to process your personal information:
You need to associate WeChat and
your device to the Longerpump’s Internet of
Things (IoT), the cloud platform, so that specific services and functions are
available. If the relevant information is not provided, you will not be able to
use our cloud platform services.
a). Enable the cloud service
function on the desktop software, and the product is connected to the Longerpump’s Cloud platform.
b). Use WeChat to scan or
recognize the QR code in the WeChat mini program, and enter the WeChat mini
program to control our products.
c). In order to make it easier
for you to control your devices, the Longerpump’s Cloud platform
requires you to associate your personal devices with the Longerpump’s Cloud platform.
When associating devices, relevant personal information areis
needed, including account name and contact information; device relevant
information including model, serial number, MAC address, etc.
3. Why do we collect this
information?
We use this information to meet
the requirement of our customers. We need to associate the product to your
WeChat account in order to realize remote control, the equipment alarm
information and fault information will be reported to the service center. Any
information collected not meeting one of the above criteria will be immediately
erased from our system.
4. How do we protect your
information?
We use the latest encryption
technologies, including HTTPS encryption to ensure that any sensitive
information you send to us over the Internet is protected from unauthorized
interception. We use the latest WAF firewall protection to prevent unauthorized
access to our information. We maintain strict recruitment procedures to screen
people with criminal backgrounds. All employees we hire must sign confidential
agreements that prohibit them from disclosing any information that employee accessed
to other individuals or entities. We also have backup servers and power
supplies to prevent power outrage and other natural events. Password is
required in order to access to your account. Once the account is terminated, we
will delete users who no longer needs to access the cloud service. When an
employee is terminated or no longer working in the company, we will change the
access code used by the employee.
5. Who can access my information?
Only the staff responsible for
processing your account can access your information. In addition, our technical
person may access your information in order to perform routine inspections and
necessary maintenance. If you choose to receive other information about one of
our services or products, we may pass your email address to one of our partners
who provides similar products or services that you may interest you. In
addition, if this happens, a judicial request from a formally authorized court
will require us to disclose certain information about your account. Finally, if
our company is bought or sold, your account information will become the
property of the new owner/entity.
6. Can I correct or delete the
information on the website?
You can always choose to check
your account to ensure that the information we collect from you is correct. You
can also choose to delete any information you wish to keep confidential.
However, please note that deleting certain information, such as your WeChat
account, may greatly hinder our ability to effectively provide the services or
products you requested. We recommend that you contact us first to discuss what
information you can delete without interrupting the quality of service.
7. Notice of changes to this
Privacy Policy
We reserve the right to change the privacy policy at any time. However, if any changes do occur, we will post the changes on our products and post a notice on the homepage that the new privacy policy has been implemented. We will also take reasonable steps to contact you personally to let you know about the new changes. If the company is purchased or sold, we will take reasonable steps to notify you in person. You can then choose to keep your account open or terminate it.