Longerpump.com (hereby referred to as "Longerpump" or "we") values the privacy of our customers/visitors, and takes all known precautions to protect the information we collect from unauthorized use. The detailed description of the Longerpump Privacy Policy is described below.

We understand the importance of personal information to you, and will do our best to protect the safety and reliability of your personal information. We committed to maintain your trust in us and abide by the following principles to protect your personal information, including the principle of consistent authority and responsibility, the principle of clear purpose, the principle of choice and consent, the principle of least sufficiency, the principle of ensuring security, the principle of subject participation, the principle of openness and transparency, and etc. At the same time, Longerpump promises that we will take appropriate measures to protect your personal information in accordance with the mature security standards.

1. What information do we collect?

Personal information refers to various types of information relating to the identified or identifiable natural persons recorded electronically or by other means, excluding information anonymous processed. Sensitive personal information refers to personal information, once leaked or illegally used, can easily cause the dignity of the persons to be violated or the safety and property of persons to be jeopardized, including biometric identification, financial accounts with specific identities, and other information, as well as personal information of minors under certain age. (We will mark the sensitive personal information in this policy in bold). Longerpump will only collect and use your personal information for the purposes described in this policy.

2. Situations where you need to authorize us to process your personal information：

You need to associate WeChat and your device to the Longerpump’s Internet of Things (IoT), the cloud platform, so that specific services and functions are available. If the relevant information is not provided, you will not be able to use our cloud platform services.

a). Enable the cloud service function on the desktop software, and the product is connected to the Longerpump’s Cloud platform.

b). Use WeChat to scan or recognize the QR code in the WeChat mini program, and enter the WeChat mini program to control our products.

c). In order to make it easier for you to control your devices, the Longerpump’s Cloud platform requires you to associate your personal devices with the Longerpump’s Cloud platform. When associating devices, relevant personal information areis needed, including account name and contact information; device relevant information including model, serial number, MAC address, etc.

3. Why do we collect this information?

We use this information to meet the requirement of our customers. We need to associate the product to your WeChat account in order to realize remote control, the equipment alarm information and fault information will be reported to the service center. Any information collected not meeting one of the above criteria will be immediately erased from our system.

4. How do we protect your information?

We use the latest encryption technologies, including HTTPS encryption to ensure that any sensitive information you send to us over the Internet is protected from unauthorized interception. We use the latest WAF firewall protection to prevent unauthorized access to our information. We maintain strict recruitment procedures to screen people with criminal backgrounds. All employees we hire must sign confidential agreements that prohibit them from disclosing any information that employee accessed to other individuals or entities. We also have backup servers and power supplies to prevent power outrage and other natural events. Password is required in order to access to your account. Once the account is terminated, we will delete users who no longer needs to access the cloud service. When an employee is terminated or no longer working in the company, we will change the access code used by the employee.

5. Who can access my information?

Only the staff responsible for processing your account can access your information. In addition, our technical person may access your information in order to perform routine inspections and necessary maintenance. If you choose to receive other information about one of our services or products, we may pass your email address to one of our partners who provides similar products or services that you may interest you. In addition, if this happens, a judicial request from a formally authorized court will require us to disclose certain information about your account. Finally, if our company is bought or sold, your account information will become the property of the new owner/entity.

6. Can I correct or delete the information on the website?

You can always choose to check your account to ensure that the information we collect from you is correct. You can also choose to delete any information you wish to keep confidential. However, please note that deleting certain information, such as your WeChat account, may greatly hinder our ability to effectively provide the services or products you requested. We recommend that you contact us first to discuss what information you can delete without interrupting the quality of service.

7. Notice of changes to this Privacy Policy

We reserve the right to change the privacy policy at any time. However, if any changes do occur, we will post the changes on our products and post a notice on the homepage that the new privacy policy has been implemented. We will also take reasonable steps to contact you personally to let you know about the new changes. If the company is purchased or sold, we will take reasonable steps to notify you in person. You can then choose to keep your account open or terminate it.